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Petpals franchisee wins national franchise award

Petpals franchisee Peter Lea has been unveiled as a winner of the Great British Franchisee Awards in recognition of his ongoing success with his two Petpals businesses: Petpals Bracknell and Petpals Wokingham and Sandhurst.

The national awards consider areas such as business experience, business growth, staff retention, customer satisfaction, community involvement, and inspired leadership to determine worthy winners across the UK.

The judges praised Lea for his community and franchise involvement, along with his excellent focus on staff development.

Lea supports a local mental health team, caring for pets of any of their patients if they get taken into hospital unexpectedly, sending regular reports to the owners so that they have peace of mind that their pets are well.

He said: “Being recognised for this award is a huge honour. Our work at Petpals is focused on providing premium pet care, and being part of a brand with such a strong commitment to such an important initiative is an inspiration. I’m so proud of my team, who are instrumental in providing a friendly, trusted service to pet owners and supporting the wellbeing of pets.”

Kevin Thackrah, Director of Petpals, added: “We are proud to have such committed and talented franchises in our network. Peter is part of the Petpals Focus Group, a small team comprised of franchisees and head office staff, and his contribution and recommendations are a great asset to our network.

“Seeing Peter’s two Petpals locations flourish is so inspiring, and testament to Peter’s hard work. He deserves this award in recognition of his dedication to providing the highest possible standards of excellence regarding the care of pets, but also to the community and his staff team.”

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