PIF launches customer service course for pet businesses

Pet Industry Federation has launched a new Customer Service Excellence course is designed specifically for professionals.

The course has been designed to equip dog care professionals with the skills to enhance customer relationships, handle complaints effectively, and create memorable experiences that keep customers coming back.

It covers communication strategies to upselling techniques, complaint resolution, and UK legal requirements.

PIF said: “This course is perfect for pet business owners and front line staff who want to stand out in a competitive market. Whether you’re new to customer service or looking to refine your skills, this course provides practical insights tailored to the unique needs of the pet industry.

“Customer expectations are higher than ever, and businesses that go the extra mile are the ones that thrive. By completing this course, you’ll learn how to build customer loyalty, improve your service approach, and increase sales through effective communication, upselling, and cross-selling techniques.”

PIF members get a 20% discount on the course – indeed, for any PIF training course. Simply use the special PIF members’ code for training courses, which can be found in the Members’ Area.

To find out more and to purchase the course click here.