DBS launches webchat service

The Disclosure and Barring Service (DBS) has launched a new webchat service to increase the support available to customers online.

The webchat service provides a way for customers to get answers to general questions in real-time from customer service staff, without having to call the customer contact centre.

The service will operate Monday to Friday, 10am to 4pm, and is available to answer general customer questions, to anyone completing a task such as applying for a DBS check, making a barring referral, or logging into the Update Service.

Customers should contact the customer service team for answers to specific queries such as the progress of a DBS check, a barring referral dispute, or complaint.

DBS said: “We will continue to use customer feedback to enhance and improve this service in the future. Customers will be able to provide feedback about the new webchat service by completing a survey.”