Five steps to running an ethical petcare business
Kevin Thackrah, Director of Petpals, sheds light on why ethics are vital in petcare and outlines five actionable steps to help business owners and pet care professionals make ethical values a daily priority.
Working in pet care often conjures up visions of wagging tails, playful kittens and those heartwarming moments shared between people and their pets. But behind the cuteness lies a serious responsibility – the duty to ensure that every animal is treated with respect, compassion and an unwavering commitment to its welfare. When ethics drive the heart of a pet care business, trust grows, reputations strengthen and animals and communities alike benefit.
Why an ethical approach matters
An ethical approach brings lasting value to a pet care business in two key ways. First, it builds trust with clients, who want the reassurance that their pets are in reliable, caring hands. Second, ethical practices lay down a strong business foundation, reducing risks and creating a positive work environment. While it might seem like a big commitment at first, adopting ethical practices is what helps business owners develop a sustainable, reputable business that pet owners can rely on.
Here are five key steps to help bring ethics to the forefront of your pet care business:
- Prioritise training and certification
Every pet, like every person, has unique needs. Meeting those needs requires continuous learning. Ongoing education keeps your team informed on the latest techniques in animal behaviour, health and safety. And while many staff members may have experience as pet owners, professional pet care often introduces them to entirely new challenges – like managing specific health concerns or understanding complex behaviours.
Regular, up-to-date training builds a team capable of handling any situation, from ensuring a shy dog feels comfortable to safely transporting an anxious cat. When clients know that you prioritise training, they are reassured that their pets are in capable, skilled hands, making them more likely to trust and return to your business.
- Build a culture of health and safety
At the heart of ethical pet care is a commitment to health and safety – not just for the pets but for everyone involved. An ethical pet care business embraces this by fostering a proactive safety culture, where guidelines are consistently upheld, and every team member understands the importance of each protocol.
Creating this culture means focusing on everything from proper sanitation and hazard management to emergency response preparation. Simple practices, like regular cleaning of pet areas and detailed safety protocols, ensure that pets can interact, exercise and rest in a secure environment. This vigilance not only protects animals but also reassures pet owners and strengthens the ethical foundation of the business.
- Keep pet owners in the know
Transparency is a powerful tool in pet care. When clients hand over their furry family members, they need more than a “pick-up at five” promise. Regular updates, whether through daily report cards, videos, or even brief calls, build lasting trust and allow pet owners to feel connected to their pet’s experience.
Transparency helps ease client anxieties and gives them confidence in your services, especially when their pets have unique needs or preferences. Regular communication also encourages feedback, giving clients a space to share instructions or concerns, ensuring that every pet receives truly personalised care.
- Stay in step with industry standards
The pet care industry evolves constantly, from new insights in animal health and behaviour to legislative changes that raise the bar for welfare standards. With recent reports of animal incidents making headlines and a growing push for stronger legislation across the UK, it is more important than ever to show that your business operates to the highest standards.
An ethical pet care business makes it a point to stay on top of these developments, adapting policies and practices to reflect the highest level of care, so owners have peace of mind knowing their pets are safe.
- Be a force for good in your community
Ethical pet care businesses thrive by embedding themselves in their communities – but true leadership goes beyond simply giving back. While initiatives like supporting local shelters or organising pet care workshops are fantastic ways to make an impact locally, there is also a unique opportunity to set an example in the broader business community. By championing high standards in pet welfare, you are not only earning respect from clients but also inspiring other pet care providers to raise their standards, creating a ripple effect of positive change in the industry.
When business owners actively lead on ethical practices, they set a high benchmark for responsible pet care, sending a clear message that quality care is achievable and essential. This dual commitment – to your local area and the larger business landscape – strengthens the overall reputation of the pet care industry and reassures pet owners that their pets are in trustworthy hands.
As one of the founding members of the Pet Care Franchise Association (PCFA), Petpals has made it a priority to lead the charge in raising industry standards across the board. The PCFA unites franchises that are committed to upholding the highest ethical values, ensuring that member businesses follow strict guidelines designed to protect pets and build client trust. Being part of this association means that Petpals franchisees gain access to a network of like-minded professionals, where resources, guidance and best practices for ethical pet care are shared and continuously refined.
When clients know a franchise is part of the PCFA, they have an added layer of confidence that the business is meeting high standards, it’s all about creating a safe, reliable environment for pets and clients – something that we’re proud to lead and uphold.
For more information on franchise investment opportunities with Petpals click here.
